Talk to us.
Questions about the editor, your exports, or billing? We read every message and respond within 1–2 business days.
Best for billing, refunds, cancellations and account issues. Include the email used for purchase if relevant.
Response time
We aim to reply within 1–2 business days, often sooner. For urgent billing issues, mention “billing” in the subject line.
Manage your subscription
Open the Creem Customer Portal from your account to cancel, update your payment method or view invoices – no need to email us.
Privacy
Your screenshots, recordings and annotations stay on your device and are not sent with support emails unless you choose to attach them. See our Privacy Policy.
What to include
- The email address tied to your supashot account.
- A short description of the issue and steps to reproduce it.
- For billing: the date and amount of the charge (we never ask for card numbers).
Other links
- Pricing & plans – Free vs Pro, what’s included, how to upgrade.
- Refund & Cancellation Policy – how cancellations and refunds work.
- Terms of Service & Privacy Policy.
- Open the editor – try supashot free, no account needed.
Merchant of Record for paid subscriptions: Creem Inc. – Creem handles payments, tax calculation, invoicing and refunds. Billing support is also available via the Customer Portal.